Frequently Asked Questions
What do I need to bring when I come to rent equipment?
You will need to provide a valid California Drivers License and a credit card. We will charge the card for the rental and run an additional authorization that will serve as your deposit.
How long will it take for an authorization (deposit) to clear my card?
It depends entirely on the card issuer. Visa will take no longer than 7 business days, American Express no longer than 10 business days, and Discover/MasterCard as long as 30 days.
Do you offer weekly/monthly rates?
Yes. Weekly rentals will only be charged for the first four days of each week. Monthly rentals will only be charged for the first twelve days of each month.
What time must I return my rental?
The rental period ends at 10AM of the return date. If you need a little more time, call a rental agent and let them know when you can be available. We can typically offer a short grace period.
Do you supply technicians to operate your equipment?
Yes, we offer full service rental options from set-ups to operation of our equipment and even full coordination of the production elements of your event, including audio, video, lighting, and staging.
Can I setup an account?
If you would like to set up a charge account please contact our Accounts Receivable department at firstname.lastname@example.org and they can walk you through the process.
What forms of payment do you accept?
We gladly accept cash, business check, Visa, Mastercard, Discover, and American Express. We also use EMV and Apple Pay methods to ensure your security.
Do you install systems?
We can design systems incorporating audio, video, event lighting, and more. See our Sales page for a list of our manufacturers and our Applications page for examples of installed systems.
Can I pick up my equipment outside of your normal business hours?
Not typically, but give us a call and if possible we will make arrangements to accommodate your needs.
What if I need to get in touch with you outside of your normal business hours?
No problem! For issues with a current rental or a Hollywood Sound Systems-designed sound installation, a technician is always on call. Dial our main number and press 9 when prompted.
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